Irish Crystal Company FAQs

Irish Crystal Company FAQs

Welcome! We're here to answer your questions about our beautiful Irish crystal and more.

About Us:

    • Who are we? We're a leading online retailer of high-quality Irish crystal, offering a wide selection of brands and collections.
    • What do we sell? We carry Waterford Crystal, Belleek Pottery, Swarovski, Lladro,Christopher Radko and more! From classic stemware to intricate figurines, we have something for everyone.
    • Where are we located? While we specialize in Irish Crystal, we are based in Overland Park, Kansas, USA.


    • How do I place an order? You can browse and purchase directly on our website, We also offer phone support at 913-341-4438 and have a retail store, 8250 W 151st Street, Overland Park, KS 66223.
    • What payment methods do you accept? We accept all major credit cards.
    • Do you offer gift wrapping? Yes! We offer free gift wrapping on all orders, making your gift-giving even easier. Just remember to mention the request in the comments when placing your online order.
    • What is your shipping policy? We offer competitive shipping rates and ship orders internationally. You can see our full shipping policy here: Shipping Policy


    • What brands do you sell? We carry a wide selection of Irish and international crystal brands, including Waterford Crystal, Belleek Pottery, Swarovski, Lladro, Christopher Radko, and Mark Roberts Fairies.
    • What types of crystal products do you offer? We offer a variety of crystal products, including stemware, vases, figurines, jewelry, and more.
    • Are your products authentic? Yes! We work directly with manufacturers and authorized distributors to ensure the authenticity of all our products.
    • Can I personalize my crystal? Yes, we offer engraving services on select items. Please call us at 1-913-341-4438 for more information.

Care & Maintenance:

    • How do I care for my crystal? We recommend hand washing your crystal with warm, soapy water and drying it with a soft cloth. Never put crystal in the dishwasher.

More Questions:

    • Do you have a physical store? Yes, we are located at 8250 W 151st St Overland Park, KS 66223 
    • Do you offer discounts or promotions? Yes, we often run promotions and offer discounts. You can sign up for our email list to stay up-to-date on our latest offers.
    • Can I return or exchange an item? Yes, we offer a 30-day return and exchange policy. Please see our website for more information.

Still have questions? Contact us at 913-341-4438 or email us at We're here to help!

We hope this FAQ has been helpful. Happy shopping!